Helping school admin teams
For specialist advice, learning resources, or if you just have a general query about SCO, our Technical Support team are committed to helping you.
Visit our SCO Help Centre
Help for parents
Parents, please see below for assistance with your child’s account.
Product features you expect, customer service you wouldn’t!
We pride ourselves on being there for schools every day, to provide technical support and advice when you need it.
People are at the heart of Tucasi, so you can be sure that when you need help now, you can pick up the phone and talk to a human to get your issue fixed.
On average, our Customer Support Team resolve 93% of technical issues on the first call.
Our average call wait time this month was... <2 minutes
Contact our Technical Support team
Our team of experienced Technical Support staff will work with you to resolve your issue.
For any problems with your account, you will need to contact your child’s school. Due to data protection, we are unable to help you directly.
Alternatively, there is help documentation available when you log into your SCOPAY account.