Helping school admin teams

For specialist advice, learning resources, or if you just have a general query about SCO, our Technical Support team are committed to helping you.

Visit our SCO Help Centre

Help for parents

Parents, please see below for assistance with your child’s account. 

Product features you expect, customer service you wouldn’t!

We pride ourselves on being there for schools every day, to provide technical support and advice when you need it.

Matt working in blue circle
Rachel working in blue circle

People are at the heart of Tucasi, so you can be sure that when you need help now, you can pick up the phone and talk to a human to get your issue fixed. 

On average, our Customer Support Team resolve 93% of technical issues on the first call.

Our average call wait time this month was... <2 minutes

Contact our Technical Support team

Our team of experienced Technical Support staff will work with you to resolve your issue. 


For any problems with your account, you will need to contact your child’s school. Due to data protection, we are unable to help you directly.

Alternatively, there is help documentation available when you log into your SCOPAY account.

See how user-friendly our software is to manage your payments and admin efficiently.

One of our product experts will show you the system and our parent facing app in a live demonstration and answer any questions you may have.

There’s no obligation and you can ask us anything.

For parents: see link

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