Product features you expect, customer service you wouldn’t!

We pride ourselves on being there for schools every day, to provide technical support and advice when you need it.

People are at the heart of Tucasi, so you can be sure that when you need help now, you can pick up the phone and talk to a human to get your issue fixed. On average, our Customer Support Team resolve 94% of technical issues on the first call.

Our average call wait time this month was... 4 minutes

Contact our Technical Support team

For specialist advice, learning resources, or if you have a general query about SCO, our Technical Support team are committed to helping you.

Visit our SCO Help Centre

Our team of experienced Technical Support staff will work with you to resolve your issue. 

Get your SCOPAY marketing pack

We have everything you may need to communicate with your parents about SCOPAY and how to use it.

Everything from posters and flyers for your open days and parents’ evenings, template letters that you can customise and assets including our logo, banner artwork and suggested wording for your website.

Some of our school customers

Parents

For any problems with your account, you will need to contact your child’s school. Due to data protection, we are unable to help you directly.

Alternatively, there is help documentation available when you log into your SCOPAY account.

See how user-friendly our software is to manage your payments and admin efficiently.

One of our product experts will show you the system and our parent facing app in a live demonstration and answer any questions you may have.

There’s no obligation and you can ask us anything.

For parents: see link

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