Product features you expect, customer service you wouldn’t!

We pride ourselves on being there for schools every day, to provide technical support and advice when you need it.

People are at the heart of Tucasi, so you can be sure that when you need help now, you can pick up the phone and talk to a human to get your issue fixed. On average, our Customer Support Team resolve 91% of technical issues on the first call.

Our average call wait time this month was... 2 minutes

Contact our Technical Support team

For specialist advice, learning resources, or if you have a general query about SCO, our Technical Support team are committed to helping you.

Help for parents
click here

Visit our SCO Help Centre

Our team of experienced Technical Support staff will work with you to resolve your issue.

Get your SCOPAY marketing pack

We have everything you may need to communicate with your parents about SCOPAY and how to use it.

Everything from posters and flyers for your open days and parents’ evenings, template letters that you can customise and assets including our logo, banner artwork and suggested wording for your website.

Some of our school customers

Thank you, as always for Tucasi’s absolutely amazing support, Each and every one of you there have been a pleasure to talk to. You have been life savers!!

Ben was very helpful and assisted with the issue with ease. Thank you

Rachel was calm and very helpful. She saved my life by fixing our problem. Thank you Rachel!

Matt was fabulous ! He resolved a very historic issue with ease. He was a pleasure to deal with and explained the processes very clearly for me. Thank you so much !

I would like to say the biggest thank you to you all. I cannot find the words to say how amazing you are, with your patience and step-by-step help. The fact that I received this step-by-step information via email as well is incredible. Thank you millions.

Visit our parents' help centre

Parents

For any problems with your account, you will need to contact your child’s school. Due to data protection, we are unable to help you directly.

Alternatively, there is help documentation available when you log into your SCOPAY account.