Schools need support that keeps up
In a busy school office, small tasks can quickly become urgent.
You might need to update a trip before a deadline, help a parent regain access to emails, or set up a new club before the end of the day.
When that happens, waiting is frustrating. You just want a clear answer and to move on.
That is exactly why we created Adam AI.
Say hello to Adam AI
Adam is our new AI-powered support assistant, designed to help you with everyday how to questions.
He is available:
• By chat on our website at https://www.tucasi.com/ai-chat/
• Directly within Schools Cash Office by clicking the ‘Help’ button at the bottom of your screen
Adam provides clear, step by step guidance so you can complete tasks quickly and confidently.
Why we introduced Adam
We looked at the types of questions our support team handles every day.
Many of them are:
- Practical
- Repetitive
- Time sensitive
For these queries, the most helpful thing is often a fast, clear answer.
Adam is designed to deliver exactly that, while giving our team more time to focus on complex or school specific queries.
What you can use Adam for
Adam works best for straightforward, task-based questions.
For example:
- Editing trips and activities
- Managing parent communication settings
- Setting up clubs or events
- Finding your way around key areas of the system
If you are thinking “I just need to know how to do this quickly”, Adam is a good place to start.
What if I prefer to speak to someone?
That option is not going anywhere.
Our support team remains fully available, just as they always have been.
You can always:
- Speak directly to a member of the team
- Move from Adam to a person if your query becomes more complex
This is about giving you choice, not replacing human support.
Making the most of Adam
If you are new to AI tools, a few small changes can make a big difference.
Be specific
Clear questions lead to clearer answers. For example, “How do I edit a trip?” works better than “Trips”.
Take one step at a time
Ask about one task, follow the steps, then move on to the next if needed.
Ask again if needed
If something is unclear, you can rephrase your question or ask for more detail.
Always human first
Our team is still here, just as they always have been. There is no change to the level of support you receive. Adam simply gives you another route to get help quickly.
You may prefer to speak to a person when:
- Your query is complex or unusual
- You need advice or guidance tailored to your school
- Something is not working as expected
- You simply feel more comfortable speaking to someone directly
We understand that not everyone feels comfortable with AI, and that is completely fine.
- You choose how you get support
- Our team is always here
- Adam is there when you want a quick answer