Frequently Asked Questions


Here you can find answers to common questions, troubleshooting steps, solutions to common issues, and how-to’s.

 

FAQ1001: I cannot see all of my trips buttons on the Income screen -  how do I resolve this?

 

FAQ1002: My Epson receipt printer isn't working.

  FAQ1003: A pupil's Free School Meal status has changed - how do I manage this in SCO Dinner Money?
  FAQ1004: We need to record income for staff or parents in SCO.
  FAQ1005: We are installing new computers - how do we re-install SCO?
 

FAQ1006: We are re-installing our receipt printer but cannot find the software or instructions.

 

FAQ1007: A cheque has been returned by the bank - how do we handle this?

  FAQ1008: How do I cancel a transaction?
  FAQ1009: A pupil has paid an amount different from the price on the button displayed on the Income screen - how do I record this?
 

FAQ1010: How do I record Bank Interest or Bank Charges?

 

FAQ1011: How do I find my SCO licence key?

 

FAQ1012: How do I find which version of SCO I am using?

 

FAQ1013: How do I display our school logo on the Trip payment card?

 

FAQ1015: How do I make pupils siblings in SCO?

 

FAQ1016: How do I remove a sibling from a family?

 

FAQ1017: Where do I enter the VAT number for our school?

 

FAQ1018: I raise a cheque for petty cash – how do I manage petty cash in SCO?

 

FAQ1020: How do I delete trips from Schools Cash Office?

 

FAQ1021: What do I need to do at financial year end?

 

FAQ1023: Where can I get a copy of the SCO Installation Guide?

 

FAQ1024: How can I change the template documents?

 

FAQ1027: Tucasi have asked me to send diagnostic data - how do I do this?

 

FAQ1028: How do I restore a trip that has been deleted?

 

FAQ1029: How do I refund a pupil on a trip?

 

FAQ1030: How do I remove a pupil from a trip?

 

FAQ1031: I do not have a receipt printer. How can I set up Schools Cash Office to print to my A4 printer?

 

FAQ1032: How do I change the dinner money meal prices?

 

FAQ1033: How do I set term dates?

 

FAQ1034: How do I update my pupil data in SCO?

 

FAQ1036: How do I import pre-admission pupils into SCO?

 

FAQ1037: How do I import staff into SCO?

 

FAQ1039: How do I import pupil photographs into SCO?

 

FAQ1043: How do I handle vouchers in SCO?

 

FAQ1044: Checking for the latest available version of SCO

 

FAQ1047: Troubleshooting problems with online submission of M1 Catering Return