Troubleshooting problems with online submission of M1 Catering Return

Summary
What to do if the online submission of the M1 Catering Return form is not working.

Solution
If you have already installed the software for online M1 submission on your SCO server and are having problems submitting the form then follow the steps listed below.

If you have not yet installed the software you should follow the installation instructions in the SCO Installation Guide for Online Submission of the M1 Form.

If you are not sure whether the software for online M1 submission has been installed or not, check for the existence of the folder InternetSync in the SCO folder on your server - eg H:\applications\sco\InternetSync. If the folder exists this indicates that the software has been installed.

1. Confirm all required settings are correct

• Start Schools Cash Office.
• On the Configuration screen, select System Options.
• Select the General tab.
• Ensure that the Unique school ID and Local Authority ID fields are correct.
• In the School internet payments ID field, enter the school’s 4-digit Unique school ID followed by the 3-digit Local Authority ID, e.g. 1234850.
• Select the Dinner money tab.
• Tick the Sync catering returns with catering company? option.
• Tick the Display catering return warnings? option.
• Click on Done.

2. Submit completed M1 form

• Submit any completed M1 forms via Reports, Dinner Money, Manage catering returns.
• Check after 3.00pm or the following day to ensure that the form has been sent successfully.

For more information on submitting and checking the M1 form refer to the Dinner money reports | Manage catering returns section of the SCO Help Centre.

3. Re-install software

Only follow this step if after following steps 1 and 2 above the M1 form has not been successfully sent.

To un-install and re-install the software for online M1 submission:

• Logon to the SCO server as a user with administrator rights.
• Select Start, All Programs, Tucasi Internet Sync, Uninstall.
• Click Uninstall when prompted and once this has been completed select Close.
• Follow the installation instructions in the SCO Installation Guide for Online Submission of the M1 Form.

References

• SCO Installation Guide for Online Submission of the M1 Form
• Refer to the SCO Help Centre for further information.

ID: FAQ1047
Last Update: 19 October 2009
Module: SCO, SCO Dinner Money